| Issue ID | 1150938 |
| Internal NHTSA # | 10677044 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | GL320 |
| Model Year | 2008 |
| File date | 16/01/15 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | I was making left hand turn, suddenly the power steering assist failed and it was impossible to steer the vehicle to bring it to safety. This happened just prior to us entering the freeway. If we were to enter the freeway and this failure would occur on the freeway, we would end up in a crash. We contacted mercedes. They sent a tow truck and the vehicle was towed to beverly hills mercedes. We contacted mercedes usa to inform them of the incident. Their customer service called us back and stated that even though the power steering failed we should had been able to maneuver the car to safety ( which we were not able to do). Mb representative did not give us any assurances that the underlying problem of the vehicle being unsafe in case of power steering failure will or can be addressed since this was the way the vehicle was designed. We have 4 little kids and we feel it is extremely dangerous to drive this type of the vehicle with this steering design defect. There are thousands of mercedes gls on a road. |
| Vehicle Mileage at Failure | 53000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BEVERLY HILLS, CA |
| VIN pattern | 4JGBF22E18AXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |